Jonathan and Melissa Howard
Portland, Oregon
Ok, this plumber here really blew me away. When our water heater broke we called NW Natural gas company. NW Natural wrote a report and suggested we hire water heater service. The first service plumber we called couldn't figure it out but wanted to sell us a new water heater. My answer was no, this water heater is only 3 years old. Two days without hot water, I took my frustration to work and my coworker raved about Portland Plumbing Plus so I gave them a call. The customer service clerk was really nice and helpful but I needed to talk to the plumber, so she put Bob on the phone. Once I had Bob on the phone, I knew I have found the right plumber. Bob asked me to read the report from NW Natural gas and he could tell on the phone that my water heater is American pro line water heater brand and he was right, I was blown away that he could tell my water heater brand and model without looking at it. To make the long story short, I got their same day appointment which was also cool and our water heater was up and running within 30mins from when the plumber got here. Portland Plumbing Plus is now our newest best friend and plumber